T Mobile Dealer Knows Little
So my cell phone died.
In the old days, that might not be a big deal. But when your cell phone is your home phone and your work phone - you kind of need it to work.
Two days ago it died in the middle of a call. I assumed the battery was low. But it did it again today - and I knew I had a 1/2 charge. The good news: I was already on my way to the mall and knew I could pop in to see a T Mobile Dealer.
Little did I know how much fun this would be.
Me: Wondering if you could help me, my phone just died in the middle of a call.
Him: (taking the battery out of the back) Ahhhh - I see the problem. You use a car charger.
Me: Nope, never.
Him: (Gesturing to the employee next to him: ) Do you see that? (and to me) Can you feel that? The battery is warped. It has clearly been given too much of a charge.
Him again: Or it could be your charge port - you might have hurt it. Don’t worry - so many people do it.
Him again: You know, I’m going to change your SIM card because we are in the process of changing over to the 3G network and a lot of people have been having problems. We’ll see if that fixes it.
(He changes out the SIM card)
Me: So what happens with the new card?
Him: Oh nothing - you don’t have a 3G phone.
(Picture me tilting my head as though he is speaking a foreign language because I now have a 3G Sim card I don’t need)
Him: If this doesn’t work, you may have to send your phone to T-Mobile - I probably can’t do anything for you - so you can have a new one in five to seven business days.
(Now picture me looking at him as though I would like to kick him in the shins)
However, I refuse to be baited. I will deal with that if necessary. In the mean time he is asking if I would like free home phone service and then telling me I don’t qualify. Is this guy for real?
My phone comes back on….for about 15 minutes. And then dies. Again. Also in the middle of a call.
Against my will, I return to the store.
Him: (plugging my phone into a charger) I know your problem. Can you see that? (wiggles charger) You see how that’s moving? (here comes my favorite part) Now don’t worry, you are just part of the club now - I know how it probably happened - you’re a mom, you’re crazy and all over the place, the kids are making you frazzled, you aren’t paying attention and are just too rough with the charger and phone.
**I think it was at this moment that my look of curiosity turned to venom**
I’m crazy and all over the place? I’m joining a club?? I’m not paying attention because I’m frazzled?? He can’t be serious, can he?? Am I being Punk’d? Because clearly he did not just say that to me.
It is at this moment that he realizes he might need to back far away from me - quickly- and he offers to put me on the phone with customer service.
Good move. They pretty much tell me Joe Cool is a moron. It is not a warped battery. It has NOTHING to do with my SIM card. It is not the charger port.
It is a software glitch that can be fixed for free via my computer.
Here’s the thing - I don’t mind that Joe Cool didn’t know how to solve my problem. I do mind that he pretended to know and that he BLAMED me and my mothering for what? For a cause he made up?
Thank heavens the T-Mobile guys on the phone knew what they were talking about. It took three hours to download and correct the problem. But so far, so good.
T-Mobile - can you stick to using your employees and lose the T-Mobile Dealers?
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I would be going back to the mall with a ton of my MOM friends and showing him what it is like to be frazzled when we all are in his store asking him quesions at the same time. what a MORON! Good for you for keeping your cool I probably would have exploded on him.
I like the idea of the above comment!
Thank you for providing me with one more reason to never leave Verizon. Unbelievable. And I admire your self-control. I would have probably cut him. And I’m not even a mom.
You aren’t supposed to know any better. They are the “experts”, I use that term so loosely, and we are “idiots”. I always end up ticked off and going over their heads. Ding Dongs.